Process Mapping – Re-engineering the Opening Student Account Process: The Case Study of Lloyds TSB Bank

Research output: Contribution to journal › Article › peer-review

Original language	English
Journal	Journal of Financial Services Marketing
Volume	3
Issue number	4
Publication status	Published - 2001

Cite this

@article{b315254a04a145958b1b25bcfb3bf0ac,

title = "Process Mapping – Re-engineering the Opening Student Account Process: The Case Study of Lloyds TSB Bank",

author = "Raphael Akamavi and Simon Charrington and Carl Gledhill and Steven Cowie",

year = "2001",

language = "English",

volume = "3",

journal = "Journal of Financial Services Marketing",

issn = "1363-0539",

publisher = "Palgrave Macmillan",

number = "4",

}