Process Mapping – Re-engineering the Opening Student Account Process: The Case Study of Lloyds TSB Bank

Raphael Akamavi, Simon Charrington, Carl Gledhill, Steven Cowie

    Research output: Contribution to journalArticlepeer-review

    Original languageEnglish
    JournalJournal of Financial Services Marketing
    Volume3
    Issue number4
    Publication statusPublished - 2001

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