Proactivity and compensation effectiveness in managing overbooking: Frontiers in Service 2018

Amin Nazifi, Katja Gelbrich, Dahlia El-Manstrly

Research output: Contribution to conference (unpublished) › Paper › peer-review

Original language	English
Publication status	Published - 6 Sept 2018

Keywords

@conference{32fc8ff6ab604d7d9da4b8cf6c19c250,

title = "Proactivity and compensation effectiveness in managing overbooking: Frontiers in Service 2018",

keywords = "overbooking, proactivity, compensation, negative emotions",

author = "Amin Nazifi and Katja Gelbrich and Dahlia El-Manstrly",

year = "2018",

month = sep,

day = "6",

language = "English",

}