Proactivity and compensation effectiveness in managing overbooking: Frontiers in Service 2018

Amin Nazifi, Katja Gelbrich, Dahlia El-Manstrly

    Research output: Contribution to conference (unpublished)Paperpeer-review

    Original languageEnglish
    Publication statusPublished - 6 Sep 2018

    Keywords

    • overbooking
    • proactivity
    • compensation
    • negative emotions

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