Openness, knowledge, innovation and growth in UK business services

James Love, S Roper, John Bryson

Research output: Contribution to journalArticle

171 Citations (Scopus)


We explore the causal links between service firms' knowledge investments, their innovation outputs and business growth based on a bespoke survey of around 1100 UK service businesses. We combine the activity based approach of the innovation value chain with firms' external links at each stage of the innovation process. This introduces the concept of 'encoding' relationships through which learning improves the effectiveness of firms' innovation processes. Our econometric results emphasise the importance of external openness in the initial, exploratory phase of the innovation process and the significance of internal openness (e.g. team working) in later stages of the process. In-house design capacity is strongly linked to a firm's ability to absorb external knowledge for innovation. Links to customers are important in the exploratory stage of the innovation process, but encoding linkages with private and public research organisations are more important in developing innovation outputs. Business growth is related directly to both the extent of firms' service innovation as well as the diversity of innovation, reflecting marketing, strategic and business process change. (C) 2011 Elsevier B.V. All rights reserved.
Original languageEnglish
Pages (from-to)1438-1452
Number of pages15
JournalResearch Policy
Issue number10
Publication statusPublished - 1 Dec 2011


  • Services
  • Innovation value chain
  • Open innovation
  • Encoding linkages


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