On service supply chain operations management: a service value perspective

He Ting, Yufeng Zhang, xiaofei xu

    Research output: Contribution to journalArticlepeer-review

    4 Citations (Scopus)


    The thinking of 'value oriented' and 'servitisation' increasingly influences traditional goods-centric supply chain gradually transforming to service-dominant one: service supply chain (SSC). Despite the extensive amount of goods-centric supply chain operation management methods which mostly focuses on cost efficiency or responsiveness, they are not fully applicable to SSC as the differences between services and goods; and creating service value is the core of SSC. For the reasons above, this paper develops an alternative perspective, one representing the maximum value co-creation for SSC members. We argue that service value is fundamentally derived and determined in integration and application of service resources and service processes in a SSC context. In this view, we firstly propose a service value indicator system and an operations model framework for SSC. Then a service value oriented and structured and quantitative method of operations management for SSC is presented.
    Original languageEnglish
    Pages (from-to)277-295
    JournalInternational journal of product development
    Issue number3/4
    Publication statusPublished - 2012


    • SSC; service supply chains; service value; operations management; supply chain management; SCM; services; value oriented; servitisation; maximum value co-creation; operations modelling.


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