Not all online-complaint handling is created equal: apologize fast or compensate

Doga Istanbulluoglu; Ezgi  Sakman

Not all online-complaint handling is created equal: apologize fast or compensate

Marketing

Research output: Contribution to conference (unpublished) › Paper › peer-review

Original language	English
Publication status	Published - 29 May 2019
Event	2019 AMS Annual Conference: Marketing Opportunities and Challenges in a Changing Global Marketplace - Fairmont Hotel Vancouver, Vancouver, Canada Duration: 29 May 2019 → 31 May 2019

Conference

Conference	2019 AMS Annual Conference
Country/Territory	Canada
City	Vancouver
Period	29/05/19 → 31/05/19

Cite this

@conference{cefd959ea49542eda5dbb932c13b8341,

title = "Not all online-complaint handling is created equal: apologize fast or compensate",

author = "Doga Istanbulluoglu and Ezgi Sakman",

year = "2019",

month = may,

day = "29",

language = "English",

note = "2019 AMS Annual Conference : Marketing Opportunities and Challenges in a Changing Global Marketplace ; Conference date: 29-05-2019 Through 31-05-2019",

}