My Phone and Me: Understanding People's Receptivity to Mobile Notifications

Abhinav Mehrotra, Veljko Pejovic, Jo Vermeulen, Robert Hendley, Mirco Musolesi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

109 Citations (Scopus)
279 Downloads (Pure)

Abstract

Notifications are extremely beneficial to users, but they often demand their attention at inappropriate moments. In this paper we present an in-situ study of mobile interruptibility focusing on the effect of cognitive and physical factors on the response time and the disruption perceived from a notification. Through a mixed method of automated smartphone logging and experience sampling we collected 10372 in-the-wild notifications and 474 questionnaire responses on notification perception from 20 users. We found that the response time and the perceived disruption from a notification can be influenced by its presentation, alert type, sender-recipient relationship as well as the type, completion level and complexity of the task in which the user is engaged. We found that even a notification that contains important or useful content can cause disruption. Finally, we observe the substantial role of the psychological traits of the individuals on the response time and the disruption perceived from a notification.
Original languageEnglish
Title of host publicationCHI '16 - Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
Pages1021-1032
ISBN (Print)978-1-4503-3362-7
DOIs
Publication statusPublished - 7 May 2016
EventCHI 2016 Conference on Human Factors in Computing Systems - San Jose, CA, United States
Duration: 7 May 201612 May 2016

Conference

ConferenceCHI 2016 Conference on Human Factors in Computing Systems
Country/TerritoryUnited States
CitySan Jose, CA
Period7/05/1612/05/16

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