Linking employee and customer misbehaviour: The moderating role of past misdemeanours

Research output: Contribution to journal › Article › peer-review

31 Citations (Scopus)

Original language	English
Pages (from-to)	221-244
Journal	Journal of Marketing Management
Volume	30
Issue number	3-4
DOIs	https://doi.org/10.1080/0267257X.2013.812977
Publication status	Published - 3 Mar 2014

Access to Document

@article{86d042671d1b48878765da55f8cdc810,

title = "Linking employee and customer misbehaviour: The moderating role of past misdemeanours",

author = "Daunt, {Kate L.} and Harris, {Lloyd C.}",

year = "2014",

month = mar,

day = "3",

doi = "10.1080/0267257X.2013.812977",

language = "English",

volume = "30",

pages = "221--244",

journal = "Journal of Marketing Management",

issn = "0267-257X",

publisher = "Westburn Publishers",

number = "3-4",

}

TY - JOUR

T1 - Linking employee and customer misbehaviour: The moderating role of past misdemeanours

AU - Daunt, Kate L.

AU - Harris, Lloyd C.

PY - 2014/3/3

Y1 - 2014/3/3

U2 - 10.1080/0267257X.2013.812977

DO - 10.1080/0267257X.2013.812977

M3 - Article

SN - 0267-257X

VL - 30

SP - 221

EP - 244

JO - Journal of Marketing Management

JF - Journal of Marketing Management

IS - 3-4

ER -