Linking employee and customer misbehaviour: The moderating role of past misdemeanours

Kate L. Daunt, Lloyd C. Harris

Research output: Contribution to journalArticlepeer-review

31 Citations (Scopus)
Original languageEnglish
Pages (from-to)221-244
JournalJournal of Marketing Management
Volume30
Issue number3-4
DOIs
Publication statusPublished - 3 Mar 2014

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