In-home service consumption: a systematic review, integrative framework and future research agenda

Rodoula H. Tsiotsou; Achilleas Boukis

doi:10.1016/j.jbusres.2022.02.050

In-home service consumption: a systematic review, integrative framework and future research agenda

Rodoula H. Tsiotsou^*, Achilleas Boukis

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

3 Citations (Scopus)

74 Downloads (Pure)

Abstract

Given the increasing academic interest in in-home consumption and the fragmented, multidisciplinary scholarly knowledge in this area, this study provides a first systematic effort to review and organize the literature on in-home service consumption. Using a hybrid systematic review, combining bibliometric and framework-based literature reviews, we identify four major thematic clusters (i.e., the meaning of home, home as a consumption hub, home healthcare services, and serving the elderly), critically analyze, and discuss. We draw on Actor-Antecedents-Decisions-Outcomes (AADO) and Theories-Contexts-Methods (TCM) frameworks to synthesize our findings into an integrative framework of in-home service consumption, namely InHoServ. InHoServ provides a comprehensive understanding of the main actors involved in in-home service consumption and delineates their changing role. Finally, we provide a future research agenda highlighting four fruitful areas for researchers (i.e., theorizing in-home service consumption, the changing role of service providers, technology and service consumption at home, and the dark side of in-home consumption).

Original language	English
Pages (from-to)	49-64
Number of pages	16
Journal	Journal of Business Research
Volume	145
Early online date	2 Mar 2022
DOIs	https://doi.org/10.1016/j.jbusres.2022.02.050
Publication status	Published - Jun 2022

Bibliographical note

Funding Information:
The authors wish to convey their deepest appreciation to the guest editors of the special issue (Prof. Justin Paul, Prof. Demetris Vrontis, and Prof. Kalpesh Desa) and the three reviewers for the considerable effort and time they have invested in providing guidance and constructive comments for improving the quality of our paper.

Publisher Copyright:
© 2022 Elsevier Inc.

Keywords

Artificial intelligence
Digital consumers
Domestication of technology
Healthcare services
In-home service experiences
Place attachment
Robots
Social distance
Transformative service research

ASJC Scopus subject areas

Marketing

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TsiotsouR2022InhomeAccepted author manuscript, 430 KBLicence: Creative Commons: Attribution-NonCommercial-NoDerivs (CC BY-NC-ND)

Cite this

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title = "In-home service consumption: a systematic review, integrative framework and future research agenda",

abstract = "Given the increasing academic interest in in-home consumption and the fragmented, multidisciplinary scholarly knowledge in this area, this study provides a first systematic effort to review and organize the literature on in-home service consumption. Using a hybrid systematic review, combining bibliometric and framework-based literature reviews, we identify four major thematic clusters (i.e., the meaning of home, home as a consumption hub, home healthcare services, and serving the elderly), critically analyze, and discuss. We draw on Actor-Antecedents-Decisions-Outcomes (AADO) and Theories-Contexts-Methods (TCM) frameworks to synthesize our findings into an integrative framework of in-home service consumption, namely InHoServ. InHoServ provides a comprehensive understanding of the main actors involved in in-home service consumption and delineates their changing role. Finally, we provide a future research agenda highlighting four fruitful areas for researchers (i.e., theorizing in-home service consumption, the changing role of service providers, technology and service consumption at home, and the dark side of in-home consumption).",

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author = "Tsiotsou, {Rodoula H.} and Achilleas Boukis",

note = "Funding Information: The authors wish to convey their deepest appreciation to the guest editors of the special issue (Prof. Justin Paul, Prof. Demetris Vrontis, and Prof. Kalpesh Desa) and the three reviewers for the considerable effort and time they have invested in providing guidance and constructive comments for improving the quality of our paper. Publisher Copyright: {\textcopyright} 2022 Elsevier Inc.",

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PY - 2022/6

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N2 - Given the increasing academic interest in in-home consumption and the fragmented, multidisciplinary scholarly knowledge in this area, this study provides a first systematic effort to review and organize the literature on in-home service consumption. Using a hybrid systematic review, combining bibliometric and framework-based literature reviews, we identify four major thematic clusters (i.e., the meaning of home, home as a consumption hub, home healthcare services, and serving the elderly), critically analyze, and discuss. We draw on Actor-Antecedents-Decisions-Outcomes (AADO) and Theories-Contexts-Methods (TCM) frameworks to synthesize our findings into an integrative framework of in-home service consumption, namely InHoServ. InHoServ provides a comprehensive understanding of the main actors involved in in-home service consumption and delineates their changing role. Finally, we provide a future research agenda highlighting four fruitful areas for researchers (i.e., theorizing in-home service consumption, the changing role of service providers, technology and service consumption at home, and the dark side of in-home consumption).

AB - Given the increasing academic interest in in-home consumption and the fragmented, multidisciplinary scholarly knowledge in this area, this study provides a first systematic effort to review and organize the literature on in-home service consumption. Using a hybrid systematic review, combining bibliometric and framework-based literature reviews, we identify four major thematic clusters (i.e., the meaning of home, home as a consumption hub, home healthcare services, and serving the elderly), critically analyze, and discuss. We draw on Actor-Antecedents-Decisions-Outcomes (AADO) and Theories-Contexts-Methods (TCM) frameworks to synthesize our findings into an integrative framework of in-home service consumption, namely InHoServ. InHoServ provides a comprehensive understanding of the main actors involved in in-home service consumption and delineates their changing role. Finally, we provide a future research agenda highlighting four fruitful areas for researchers (i.e., theorizing in-home service consumption, the changing role of service providers, technology and service consumption at home, and the dark side of in-home consumption).

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In-home service consumption: a systematic review, integrative framework and future research agenda

Abstract

Bibliographical note

Keywords

ASJC Scopus subject areas

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