How do service recovery procedures in hospitality industry vary across Twitter?

    Research output: Contribution to conference (unpublished)Paper

    Original languageEnglish
    Publication statusPublished - 8 Dec 2017
    Event4th World Research Summit for Tourism and Hospitality: Innovation, Partnerships and Sharing - UCF Rosen College of Hospitality Management, Orlando, United States
    Duration: 8 Dec 201711 Dec 2017


    Conference4th World Research Summit for Tourism and Hospitality
    Country/TerritoryUnited States
    Internet address

    Bibliographical note

    Oral presentation at conference

    Cite this