How do service recovery procedures in hospitality industry vary across Twitter?

Research output: Contribution to conference (unpublished)Paper

Original languageEnglish
Publication statusPublished - 8 Dec 2017
Event4th World Research Summit for Tourism and Hospitality: Innovation, Partnerships and Sharing - UCF Rosen College of Hospitality Management, Orlando, United States
Duration: 8 Dec 201711 Dec 2017


Conference4th World Research Summit for Tourism and Hospitality
Country/TerritoryUnited States
Internet address

Bibliographical note

Oral presentation at conference

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