How do malfunctions in 'smart environments' affect user performance?

Ku Fazira Ku Narul, Chris Baber

Research output: Contribution to conference (unpublished)Paperpeer-review


In this paper, a smart environment is simulated with a projected display is used to support cooking activity in a kitchen of the future. From the point of view of Human Factors, a critical question relates to how users of such a system might cope with its malfunction, either because the system is unable to recognise a person's activity or because it has confused two recipes. This study shows that, even when performing familiar tasks, people can be misled by erroneous information. This suggests that their trust in the advice offered by the system could outweigh their confidence in their own knowledge.

Original languageEnglish
Number of pages8
Publication statusPublished - 1 Jan 2014
EventContemporary Ergonomics and Human Factors 2014 - Southampton, United Kingdom
Duration: 7 Apr 201410 Apr 2014


ConferenceContemporary Ergonomics and Human Factors 2014
Country/TerritoryUnited Kingdom

ASJC Scopus subject areas

  • Human Factors and Ergonomics


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