Global engineering services: shedding light on network capabilities

Yufeng Zhang, M Gregory, Andy Neely

    Research output: Contribution to journalArticlepeer-review

    39 Citations (Scopus)
    398 Downloads (Pure)


    This paper addresses the operations challenges of effectively managing professional services on a global scale. The specific context for the study is professional engineering services and particularly those that are delivered globally - global engineering services (GES). Estimates suggest that the market for GES was around US$930 billion in 2012, rising to US$1.4 trillion by 2020 (ISG, 2013). Yet this influential sector receives scant attention in the operations management literature. The paper draws on six case studies to explore the operations management challenges of delivering GES. In doing so the paper introduces the concept of network capabilities for GES, highlighting the centrality that: (i) network resources - accessing and deploying dispersed resources, (ii) network coordination - coordinating and integrating network activities, and (iii) network learning - collective learning and knowledge management, all play in enabling the successful operational management of GES.
    Original languageEnglish
    Pages (from-to)80-94
    Number of pages15
    JournalJournal of Operations Management
    Issue number1
    Early online date21 Mar 2016
    Publication statusPublished - Mar 2016


    • Global Engineering Services (GES)
    • Network Capabilities
    • Professional Service Operations Management (PSOM)


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