Abstract
The integration of Generative Artificial Intelligence (GAI) in decision-making has ushered in a new era of opportunities and challenges for organizations. However, due to the way GAI algorithms work, the propagation of social biases and the lack of transparency on how they use data raises concerns about the autonomy and control of human decision-making powered by such systems. In this experimental research paper, we contrast the answers that ChatGPT, a popular GAI tool, can give us in the context of decision-making with what we know about such processes from the management and business information systems literature. Our findings suggest that GAI can facilitate the organization of information and options for making decisions. However, without a moral and ethical stance, the responsibility for the decisions remains with the human actor. Suggesting a collaborative approach between humans and GAI, we reflect on the changes to learning and adaptation patterns that need to happen on both sides to reform the way we make GAI-augmented decisions.
Original language | English |
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Title of host publication | Human Choice and Computers |
Subtitle of host publication | 16th IFIP International Conference on Human Choice and Computers, HCC 2024, Phuket, Thailand, September 8–10, 2024, Proceedings |
Editors | Robert M. Davison, David Kreps |
Publisher | Springer |
Pages | 46-55 |
Number of pages | 10 |
Edition | 1 |
ISBN (Electronic) | 9783031675355 |
ISBN (Print) | 9783031675348, 9783031675379 |
DOIs | |
Publication status | Published - 1 Aug 2024 |
Event | 16th IFIP International Conference on Human Choice and Computers, HCC 2024 - Phuket, Thailand Duration: 8 Sept 2024 → 10 Sept 2024 |
Publication series
Name | IFIP Advances in Information and Communication Technology |
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Volume | 719 |
ISSN (Print) | 1868-4238 |
ISSN (Electronic) | 1868-422X |
Conference
Conference | 16th IFIP International Conference on Human Choice and Computers, HCC 2024 |
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Country/Territory | Thailand |
City | Phuket |
Period | 8/09/24 → 10/09/24 |
Bibliographical note
Publisher Copyright:© IFIP International Federation for Information Processing 2024.
Keywords
- Business Information Systems
- ChatGPT
- Decision-Making
- Generative Artificial Intelligence (GAI)
ASJC Scopus subject areas
- Information Systems and Management