Generative AI-Augmented Decision-Making for Business Information Systems

Endrit Kromidha*, Robert M. Davison

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The integration of Generative Artificial Intelligence (GAI) in decision-making has ushered in a new era of opportunities and challenges for organizations. However, due to the way GAI algorithms work, the propagation of social biases and the lack of transparency on how they use data raises concerns about the autonomy and control of human decision-making powered by such systems. In this experimental research paper, we contrast the answers that ChatGPT, a popular GAI tool, can give us in the context of decision-making with what we know about such processes from the management and business information systems literature. Our findings suggest that GAI can facilitate the organization of information and options for making decisions. However, without a moral and ethical stance, the responsibility for the decisions remains with the human actor. Suggesting a collaborative approach between humans and GAI, we reflect on the changes to learning and adaptation patterns that need to happen on both sides to reform the way we make GAI-augmented decisions.

Original languageEnglish
Title of host publicationHuman Choice and Computers
Subtitle of host publication16th IFIP International Conference on Human Choice and Computers, HCC 2024, Phuket, Thailand, September 8–10, 2024, Proceedings
EditorsRobert M. Davison, David Kreps
PublisherSpringer
Pages46-55
Number of pages10
Edition1
ISBN (Electronic)9783031675355
ISBN (Print)9783031675348, 9783031675379
DOIs
Publication statusPublished - 1 Aug 2024
Event16th IFIP International Conference on Human Choice and Computers, HCC 2024 - Phuket, Thailand
Duration: 8 Sept 202410 Sept 2024

Publication series

NameIFIP Advances in Information and Communication Technology
Volume719
ISSN (Print)1868-4238
ISSN (Electronic)1868-422X

Conference

Conference16th IFIP International Conference on Human Choice and Computers, HCC 2024
Country/TerritoryThailand
CityPhuket
Period8/09/2410/09/24

Bibliographical note

Publisher Copyright:
© IFIP International Federation for Information Processing 2024.

Keywords

  • Business Information Systems
  • ChatGPT
  • Decision-Making
  • Generative Artificial Intelligence (GAI)

ASJC Scopus subject areas

  • Information Systems and Management

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