Gaining feedback from people with learning disabilities

Jo Ball*, Andrew Shanks

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    5 Citations (Scopus)


    Introduction: Person-centred approaches and service user involvement are integral to occupational therapy, but evidence is lacking about how occupational therapists working in the field of learning disabilities gather feedback from service users. Method: This Res. Aimed to Explore How Members of the Coll. of Occup. Therapists Specialist Sect. - People with Lrng. Disabil. Gathered Feedback from Their Serv. Users. Questionnaires Were Completed by 70 Occup. Therapists and 12 of Them Participated in Semi-structured Interviews. Findings: the Occup. Therapists Were Passionate about Serv. User Feedback, but They Were Likely to Use Informal Methods Rather Than Estab. Methods with A More Robust Evidence Base. Despite Res. Indicating Gtr. Potential for Bias When Asking People with Lrng. Disabil. for Feedback, Almost Half the Participants Did Not Take Measures to Reduce This. the Interviews Suggest That This Is Due to Serv. Pressures, Lack of Confidence and the Complexity of Serv. Users' Needs. Conclusion: Occup. Therapists Need to Do More to Gain Feedback from People with Lrng. Disabil.. Further Res. Is Required to Estab. the Most Effective Way of Doing This. the Coll. of Occup. Therapists Ltd.

    Original languageEnglish
    Pages (from-to)471-477
    Number of pages7
    JournalBritish Journal of Occupational Therapy
    Issue number10
    Publication statusPublished - Oct 2012


    • Learning disabilities
    • Occupational therapy
    • Service user feedback

    ASJC Scopus subject areas

    • Occupational Therapy


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