From I don't care to customer care. An evolution in patient expectation

Research output: Contribution to journalArticlepeer-review

Abstract

This paper explores the way that the delivery of dental care has changed over the past three decades. Comparisons are made between dentistry and other business fields to show how the profession has moved in line with shifts in societal attitudes.

Original languageEnglish
Pages (from-to)488-90
Number of pages3
JournalDental Update
Volume30
Issue number9
Publication statusPublished - Nov 2003

Keywords

  • Attitude of Health Personnel
  • Dentist-Patient Relations
  • Humans
  • Patient Participation

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