Examining how brand authenticity is established and maintained: the case of the Reverso

Navdeep Athwal*, Lloyd C. Harris

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    12 Citations (Scopus)

    Abstract

    This article examines how brand authenticity is established and maintained. Existing studies focus on building authenticity; this article responds to calls for longitudinal research to explore its evolution. A historical and present-day analysis of Jaeger-LeCoultre (a luxury watch manufacturer), employing multiple sources of qualitative data, reveals the dynamic nature of authenticity. Throughout the course of a brand’s lifetime, its authenticity is maintained by employing different strategies that emphasise various interrelated dimensions of genuineness. Early projections of authenticity are centred on a germination strategy, where an emphasis on craftsmanship develops a sense of sincerity and integrity. As the brand grows through a prolific product extension strategy, its authenticity is cultivated through quality commitment, resulting in stylistic consistency. As the brand reaches maturity it returns to its roots, emphasising craftsmanship and leading to brand integrity. Following the analysis, the theoretical and managerial implications are presented.

    Original languageEnglish
    Pages (from-to)347-369
    Number of pages23
    JournalJournal of Marketing Management
    Volume34
    Issue number3-4
    Early online date12 Mar 2018
    DOIs
    Publication statusPublished - 2018

    Keywords

    • Brand authenticity
    • brand history
    • branding strategy
    • heritage
    • luxury

    ASJC Scopus subject areas

    • Strategy and Management
    • Marketing

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