Enhancing Customer Perceived Service Quality Through IMO Diffusion

Keyphrases

• Contact Employees 100%
• Customer Services Quality 100%
• Branch Manager 100%
• Customer Perception 50%
• Managerial Roles 50%
• Social Identity 50%
• Social Learning 50%
• Employee Behaviour 50%
• Retail Banking 50%
• Psychological Contract 50%
• Top Management 50%
• Employee Management 50%
• Internal Market Orientation 50%
• Linking pin 50%

Social Sciences

• Quality of Service 100%
• Social Learning 100%
• Market Orientation 100%
• Psychological Contract 100%