TY - CHAP
T1 - Employee Perceptions of Corporate Social Responsibility Activities and Work-Related Attitudes
T2 - The Case of a Greek Management Services Organization
AU - Reklitis, Panagiotis
AU - Trivellas, Panagiotis
AU - Mantzaris, Ioannis
AU - Mantzari, Elisavet
AU - Reklitis, Dimitrios
PY - 2017/8/23
Y1 - 2017/8/23
N2 - This chapter investigates the effect of employees’ perceptions of corporate social responsibility (CSR) activities of their organization on work-related attitudes. Extant research on CSR and consumer perceptions neglects the core assumption of stakeholder theory that a firm’s long-term value is grounded on the knowledge, abilities, and loyalty of its employees, as well as on its relationships with customers, local community, and other stakeholders. Our field survey is focused on employees of Greek port logistics management services. Building on the argument that employees’ perceptions of CSR activities may be significantly related to workplace attitudes, behaviors, and performance, this chapter examines two CSR aspects (social and environmental) and several work-related attitudes (job performance, employee satisfaction, organizational commitment, OCBO, and OCBI). Our findings highlight that different CSR aspects exert selective direct effects on specific employees’ attitudes, while the managerial implications on firms’ accountability and transparency are also discussed. Even though the study is based on a case study of a port logistics management services organization in Greece, the organizational phenomena under investigation provide interesting evidence that can be applied to other national and organizational contexts.
AB - This chapter investigates the effect of employees’ perceptions of corporate social responsibility (CSR) activities of their organization on work-related attitudes. Extant research on CSR and consumer perceptions neglects the core assumption of stakeholder theory that a firm’s long-term value is grounded on the knowledge, abilities, and loyalty of its employees, as well as on its relationships with customers, local community, and other stakeholders. Our field survey is focused on employees of Greek port logistics management services. Building on the argument that employees’ perceptions of CSR activities may be significantly related to workplace attitudes, behaviors, and performance, this chapter examines two CSR aspects (social and environmental) and several work-related attitudes (job performance, employee satisfaction, organizational commitment, OCBO, and OCBI). Our findings highlight that different CSR aspects exert selective direct effects on specific employees’ attitudes, while the managerial implications on firms’ accountability and transparency are also discussed. Even though the study is based on a case study of a port logistics management services organization in Greece, the organizational phenomena under investigation provide interesting evidence that can be applied to other national and organizational contexts.
KW - CSR
KW - Greece
KW - Job performance
KW - Job satisfaction
KW - Social responsibility
UR - http://www.scopus.com/inward/record.url?scp=85067880553&partnerID=8YFLogxK
U2 - 10.1007/978-981-10-4502-8_10
DO - 10.1007/978-981-10-4502-8_10
M3 - Chapter (peer-reviewed)
AN - SCOPUS:85067880553
SN - 9789811045011
SN - 9789811351525
T3 - Accounting, Finance, Sustainability, Governance and Fraud: Theory and Application
SP - 225
EP - 240
BT - Sustainability and Social Responsibility
A2 - Gal, Graham
A2 - Akisik, Orhan
A2 - Wooldridge, William
PB - Springer Nature
CY - Singapore
ER -