Abstract
This study conducts a randomised control trial to offer a technical workshop and examine whether providing information about the full range of services on the mobile money platform would increase mobile money usage, by taking a case of the Ashanti Region, Ghana. We find a significant positive impact of mobile money education on the recent usage of mobile money for transactions. However, no significant evidence of the workshop was found on new mobile money account ownership, or on the share of transactions transmitted through mobile money. Furthermore, weak and volatile outcomes were observed as impacts on remittances after the interventions. We discuss potential reasons behind the weak effects found.
| Original language | English |
|---|---|
| Pages (from-to) | 715–742 |
| Number of pages | 28 |
| Journal | The European Journal of Development Research |
| Volume | 35 |
| Early online date | 13 Apr 2022 |
| DOIs | |
| Publication status | Published - Jun 2023 |
Bibliographical note
Acknowledgments:We appreciate the generosity of KDDI foundation for the grant for this study. Thank you KDDI. We thank Settor Amediku and Stephen Sasu-Yeboah of Bank of Ghana; Berthold Gadagbui and George Ofosu Boateng of Ecobank; Adu Danso, Confidence Amegashitsi, Yaw Antwi-Boasiako, and Kwame Amoako Agyeman of VODAFONE Cash; Alexander Oti Boateng and Isaac Kwadwo Bediakor of AIRTEL Money; Eli, Hini, Gabriel Agana, Steven Asare, Charity Darko, Richmond Darfar, Anthony Kweinin, Aboagye Mizhack, and Deladem of MTN Mobile Money; Bernard Frimpong and Alexander Alordeppey and the survey team for their support during fieldwork.
Keywords
- Mobile money education
- Technology adoption
- Financial literacy
- Financial inclusion
- Payments
- Ghana
- Africa
