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Customers' attitudinal, emotional and behavioural responses to firm-initiated service termination: Academy of Marketing Science 45th Annual Conference
Amin Nazifi
, Dahlia El-Manstrly
Marketing
Research output
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Dive into the research topics of 'Customers' attitudinal, emotional and behavioural responses to firm-initiated service termination: Academy of Marketing Science 45th Annual Conference'. Together they form a unique fingerprint.
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Keyphrases
Academy
100%
Annual Conference
100%
Emotional Response
100%
Behavioral Response
100%
Anger
100%
Marketing Science
100%
Attitudinal Response
100%
Service Termination
100%
Distributive Justice
60%
Moderating Role
40%
Behavioral Intention
40%
Mediating Role
40%
Customer Focus
40%
Revenge Motivation
40%
Complaint Behaviour
40%
Attitude toward Complaining
40%
Negative Consequences
20%
Customer Relationship
20%
Revenge
20%
Retail Banking
20%
Perceived Severity
20%
Online Panel
20%
Customer Complaint Behavior
20%
Third-party Complaints
20%
Adult Consumers
20%
Social Sciences
Distributive Justice
100%
Revenge
100%
United States of America
33%
Firm Strategy
33%
Psychology
Revenge
100%