Customer incivility and service sabotage in the hotel industry

Research output: Contribution to journal › Article › peer-review

Original language	English
Journal	International Journal of Contemporary Hospitality Management
DOIs	https://doi.org/10.1108/IJCHM-06-2019-0545
Publication status	Published - 2020

Access to Document

@article{523dfe34044147498cf961b23bc6653c,

title = "Customer incivility and service sabotage in the hotel industry",

author = "B. Cheng and G. Guo and J. Tian and A. Shaalan",

year = "2020",

doi = "10.1108/IJCHM-06-2019-0545",

language = "English",

journal = "International Journal of Contemporary Hospitality Management",

issn = "0959-6119",

publisher = "Emerald",

}

TY - JOUR

T1 - Customer incivility and service sabotage in the hotel industry

AU - Cheng, B.

AU - Guo, G.

AU - Tian, J.

AU - Shaalan, A.

PY - 2020

Y1 - 2020

UR - https://www.scopus.com/pages/publications/85083447902

U2 - 10.1108/IJCHM-06-2019-0545

DO - 10.1108/IJCHM-06-2019-0545

M3 - Article

SN - 0959-6119

JO - International Journal of Contemporary Hospitality Management

JF - International Journal of Contemporary Hospitality Management

ER -