Abstract
Holistic Flexibility is a conceptual lens in systems thinking that enables intellectual, emotional and tactical elasticity in systems practice. This paper will demonstrate Holistic Flexibility in practice in an NGO setting to design and implement a programme to address the widening gap between government policy and its implementation. Critical Systems Heuristics was chosen as the preferred methodology, strengthened with two methods from two other systems methodologies—CATWOE (a mnemonic for Customers, Actors, Transformation, Worldview, Owners, Environment) from Soft Systems Methodology and issues (assumption) rating method from Strategic Assumption Surfacing and Testing. Following a participative programme design exercise, two phases were identified. The strategy, implementation and impact of phase 1, which covered work undertaken between the period 2018 and 2020, is provided. Phase 2 was under consideration at the time of writing this paper.
Original language | English |
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Pages (from-to) | 654-670 |
Number of pages | 17 |
Journal | Systems Research and Behavioral Science |
Volume | 40 |
Issue number | 4 |
Early online date | 18 May 2023 |
DOIs | |
Publication status | Published - 24 Jul 2023 |
Keywords
- child rights
- critical systems heuristics
- Holistic Flexibility
- child protection
- UTSAH