Corporate social responsibility challenges of international service firms: an introduction and research agenda

Enrico Battisti; Hussain G. Rammal; Hemant Merchant; Pervez Ghauri; Niccolò Nirino

doi:10.1007/s11575-025-00591-7

Corporate social responsibility challenges of international service firms: an introduction and research agenda

Enrico Battisti
, Hussain G. Rammal^*
, Hemant Merchant
, Pervez Ghauri
, Niccolò Nirino

^*Corresponding author for this work

Strategy and International Business

Research output: Contribution to journal › Article › peer-review

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Abstract

The global services sector faces unique Corporate Social Responsibility (CSR) challenges that differ substantially from those encountered by manufacturing multinational enterprises (MNEs). This introductory paper examines the importance of understanding CSR in international service firms, highlighting the distinctive characteristics that make CSR implementation more complex in the global services context. We introduce the six papers that address these challenges and are part of this focused issue. The key emergent challenges for the service sectors are identified, and we provide a roadmap for both scholars and practitioners navigating the complex landscape of responsible business practices in service industries.

Original language	English
Pages (from-to)	399-414
Number of pages	16
Journal	Management International Review
Volume	65
Issue number	3
DOIs	https://doi.org/10.1007/s11575-025-00591-7
Publication status	Published - 7 Jul 2025

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 12 Responsible Consumption and Production

Keywords

Virtual work
Professional services
Multinational enterprises
Sustainable development goals
International service firms
Corporate social responsibility

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Corporate social responsibility challenges of international service firms: an introduction and research agenda

Abstract

UN SDGs

Keywords

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