Complaint Satisfaction in Personal Complaint Handling Encounters

Hans Reppel, Thorsten Gruber, Isabelle Szmigin, R Voss

Research output: Contribution to conference (unpublished) › Paper

Original language	English
Publication status	Published - 1 Jan 2007
Event	36th European Marketing Academy Conference: Flexible Marketing in an Unpredictable World - Iceland Duration: 1 Jan 2007 → …

Conference	36th European Marketing Academy Conference: Flexible Marketing in an Unpredictable World
City	Iceland
Period	1/01/07 → …

Cite this

@conference{0e96d245c7404734947775f492104ff4,

title = "Complaint Satisfaction in Personal Complaint Handling Encounters",

author = "Hans Reppel and Thorsten Gruber and Isabelle Szmigin and R Voss",

year = "2007",

month = jan,

day = "1",

language = "English",

note = "36th European Marketing Academy Conference: Flexible Marketing in an Unpredictable World ; Conference date: 01-01-2007",

}