This article investigates the existing differences in the approach to TQM, BPR and other process improvement methodologies in the US, UK, Japan and the Middle East. The survey results show that Japanese and Western companies' notions of the different philosophies are very different. Japanese companies seem to acknowledge the limitations of the TQM methodology whereas Western companies are still very confident of its benefits. According to the results obtained, Japanese and Western companies pursue quite different organizational models and process improvement systems.
|Number of pages||24|
|Journal||International Journal of Applied Human Resource Management|
|Publication status||Published - 1 Jun 2003|