Classifying, identifying and managing the service brand saboteur

E Wallace, Leslie de Chernatony

    Research output: Contribution to journalArticle

    19 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)151-165
    Number of pages15
    JournalThe Service Industries Journal
    Volume28
    Issue number2
    DOIs
    Publication statusPublished - 1 Mar 2008

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