Abstract
There is significant national interest in tackling issues surrounding the needs of vulnerable children and adults. At the same time, UK local authorities face severe financial challenges as a result of decreasing financial settlements and increasing demands from growing urban populations. This research employs state-of-the-art data analytics and visualisation techniques to analyse six years of local government social care data for the city of Birmingham, the UK's second most populated city. This analysis identifies: (i) service cost profiles over time; (ii) geographical dimensions to service demand and delivery; (iii) patterns in the provision of services, and (iv) the extent to which data value and data protection interact. The research accesses data held by the local authority to discover patterns and insights that may assist in the understanding of service demand, support decision making and resource management, whilst protecting and safeguarding its most vulnerable citizens. The use of data in this manner could also inform the approach a local authority has to its data, its capture and use, and the potential for supporting data-led management and service improvements.
Original language | English |
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Title of host publication | Proceedings of the 19th Annual International Conference on Digital Government Research |
Subtitle of host publication | Governance in the Data Age, DG.O 2018 |
Editors | Charles C. Hinnant, Anneke Zuiderwijk |
Publisher | Association for Computing Machinery |
ISBN (Electronic) | 9781450365260 |
DOIs | |
Publication status | Published - 30 May 2018 |
Event | 19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018 - Delf, Netherlands Duration: 30 May 2018 → 1 Jun 2018 |
Publication series
Name | ACM International Conference Proceeding Series |
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Conference
Conference | 19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018 |
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Country/Territory | Netherlands |
City | Delf |
Period | 30/05/18 → 1/06/18 |
Bibliographical note
Publisher Copyright:© 2018 is held by the owner/author(s).
Keywords
- Birmingham
- Data analytics
- Local authority
- Service provision
- Social care
- Spatiotemporal analysis
ASJC Scopus subject areas
- Software
- Human-Computer Interaction
- Computer Vision and Pattern Recognition
- Computer Networks and Communications