Big data analytics in social care provision: Spatial and temporal evidence from Birmingham

Sarunkorn Chotvijit, Malkiat Thiarai, Stephen Jarvis

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

There is significant national interest in tackling issues surrounding the needs of vulnerable children and adults. At the same time, UK local authorities face severe financial challenges as a result of decreasing financial settlements and increasing demands from growing urban populations. This research employs state-of-the-art data analytics and visualisation techniques to analyse six years of local government social care data for the city of Birmingham, the UK's second most populated city. This analysis identifies: (i) service cost profiles over time; (ii) geographical dimensions to service demand and delivery; (iii) patterns in the provision of services, and (iv) the extent to which data value and data protection interact. The research accesses data held by the local authority to discover patterns and insights that may assist in the understanding of service demand, support decision making and resource management, whilst protecting and safeguarding its most vulnerable citizens. The use of data in this manner could also inform the approach a local authority has to its data, its capture and use, and the potential for supporting data-led management and service improvements.

Original languageEnglish
Title of host publicationProceedings of the 19th Annual International Conference on Digital Government Research
Subtitle of host publicationGovernance in the Data Age, DG.O 2018
EditorsCharles C. Hinnant, Anneke Zuiderwijk
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450365260
DOIs
Publication statusPublished - 30 May 2018
Event19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018 - Delf, Netherlands
Duration: 30 May 20181 Jun 2018

Publication series

NameACM International Conference Proceeding Series

Conference

Conference19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018
Country/TerritoryNetherlands
CityDelf
Period30/05/181/06/18

Bibliographical note

Publisher Copyright:
© 2018 is held by the owner/author(s).

Keywords

  • Birmingham
  • Data analytics
  • Local authority
  • Service provision
  • Social care
  • Spatiotemporal analysis

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

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