@conference{0b57cd302b6a4a5c839a08d32f60802b,
title = "Applying the Philosophical Framework of Critical Realism to the Means-End Approach - Mapping Cognitive Structures of Complaining Customers",
author = "Thorsten Gruber and Isabelle Szmigin and R Voss",
year = "2007",
month = jan,
day = "1",
language = "English",
pages = "42--43",
note = "Service Science: Trans-disciplinary Approaches and Advances for the 22nd Century - Taxi to the Change Runway, 21st Service Workshop ; Conference date: 01-01-2007",
}