A QFD-Based Evaluation Method for Business Models of Product Service Systems

Tianyang Li, Ting He, Zhongjie Wang, Yufeng Zhang

    Research output: Contribution to journalArticlepeer-review

    5 Citations (Scopus)
    136 Downloads (Pure)


    Organizations have been approaching Product Service Systems (PSS) in unoptimized business model fashions. This is partially because there is ineffective evaluation of PSS business models. Therefore, a more sufficient evaluation method might advance the evaluation of PSS business models and assist organizations that are considering a servitisation strategy. In this paper, we develop a value oriented method by using the Quality Function Deployment (QFD) technique to employ correlations derived from the design information of PSS business models to evaluate these PSS business models.We describe the method applying steps and its practical application in a real life case study.This method improves the formulation of an evaluation step within a design process of PSS business models based on correlations of different dimensions of the PSS value and PSS business models; it allows a balance between the customer value and organization value that are delivered by PSS business models to be made quantitatively. Finally, it fosters the effective utilization of the design information accumulated in the earlier part of the design process to quantitatively evaluate whether a PSS business model is optimized for providing appropriate values for customers and organizations.
    Original languageEnglish
    Article number8532607
    Number of pages15
    JournalMathematical Problems in Engineering
    Publication statusPublished - Jul 2016


    • Product service systems
    • business model


    Dive into the research topics of 'A QFD-Based Evaluation Method for Business Models of Product Service Systems'. Together they form a unique fingerprint.

    Cite this