A guide to capturing and using patient, public and service user feedback effectively

Hilary Brown

Health Services Management Centre

Research output: Book/Report › Commissioned report

3170 Downloads (Pure)

Original language	English
Publisher	University of Birmingham, Health Services Management Centre
Publication status	Published - 2009

Bibliographical note

NHS West Midlands

Keywords

feedback

Access to Document

A guide to capturing and using patient,Final published version, 1.4 MBLicence: Unspecified

http://www.institute.nhs.uk/images/documents/Share%20and%20network/PEN/NHS%20West%20Midlands%20a%20guide%20to%20capturing%20and%20using%20patient%20public%20and%20service%20user%20feedback%20effectively.pdf

To identify innovative systems, methodologies and technologies to obtain rich patient feedback on healthcare contacts on a real time or near to real time basis
Ellins, J. (Principal Investigator), Brown, H. (Co-Investigator) & Davidson, D. (Co-Investigator)
NHS EXECUTIVE
1/10/08 → 31/12/08
Project: Research

Cite this

Brown, H. (2009). A guide to capturing and using patient, public and service user feedback effectively. University of Birmingham, Health Services Management Centre. http://www.institute.nhs.uk/images/documents/Share%20and%20network/PEN/NHS%20West%20Midlands%20a%20guide%20to%20capturing%20and%20using%20patient%20public%20and%20service%20user%20feedback%20effectively.pdf

Brown, H 2009, A guide to capturing and using patient, public and service user feedback effectively. University of Birmingham, Health Services Management Centre. <http://www.institute.nhs.uk/images/documents/Share%20and%20network/PEN/NHS%20West%20Midlands%20a%20guide%20to%20capturing%20and%20using%20patient%20public%20and%20service%20user%20feedback%20effectively.pdf>