Sarah Montano

Research activity per year

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Cross-Cultural Organisational Perspectives on Service Delivery
Montano, S. & Szmigin, I., 1 Jan 2006.
Research output: Contribution to conference (unpublished) › Paper
The Role of Employees in the Service Experience
Montano, S. & Szmigin, I., 1 Jan 2004.
Research output: Contribution to conference (unpublished) › Paper
The Organization, its service promises and the customer's self-perceived service role
Montano, S. & Szmigin, I., 1 Jan 2003.
Research output: Contribution to conference (unpublished) › Paper

Research output