Research output per year
Research output per year
Search results
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2020
Gamification and its role in service recovery: Frontiers in Service 2020
Nazifi, A., Roschk, H. & Wilson, A., 16 Jan 2020.Research output: Contribution to conference (unpublished) › Paper › peer-review
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2019
Customers' reactions to intentional service failures: 16th International Research Symposium on Advancing Service Research and Practice (2019)
Nazifi, A., El-Manstrly, D. & Gelbrich, K., 10 Jun 2019.Research output: Contribution to conference (unpublished) › Paper › peer-review
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2018
A comprehensive classification of services failures based on intentionality and duration of failures: 10th SERVSIG Conference
Nazifi, A. & El-Manstrly, D., 14 Jun 2018.Research output: Contribution to conference (unpublished) › Paper › peer-review
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Proactivity and compensation effectiveness in managing overbooking: Frontiers in Service 2018
Nazifi, A., Gelbrich, K. & El-Manstrly, D., 6 Sept 2018.Research output: Contribution to conference (unpublished) › Paper › peer-review
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2017
Time to love you and leave you: Frontiers in Service 2017
Nazifi, A. & El-Manstrly, D., 22 Jun 2017.Research output: Contribution to conference (unpublished) › Paper › peer-review
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2016
Drivers of perceived justice in a service termination context: EMAC 2016
Nazifi, A. & El-Manstrly, D., 24 May 2016.Research output: Contribution to conference (unpublished) › Paper › peer-review
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2015
An empirical examination of customer disengagement strategies, perceived justice and negative behaviours: 44th European Academy of Marketing Conference
Nazifi, A. & El-Manstrly, D., 26 May 2015.Research output: Contribution to conference (unpublished) › Paper › peer-review